Privacy Statement

Personal data we process

We process your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

– First and last name
– Address information
– Phone number
– E-mail address
– Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us and we will remove this information.

For what purpose and on what basis we process personal data

We process your personal data for the following purposes:

– Calling or emailing you if necessary to perform our services
– Informing you of changes to our services and products

Automated decision-making

We do not make decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions made by computer programs or systems, without a human being (e.g., an employee) sitting in between.

How long we keep personal data

We will not keep your personal data longer than strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

– First and last name : up to 5 years if no longer legally necessary or required for performance of the agreement;
– Address data : up to 5 years if no longer legally necessary or required for performance of the agreement;
– Phone number : up to 5 years if no longer legally necessary or required for performance of the agreement;
– E-mail address : up to 5 years if no longer legally necessary or required for performance of the agreement;
– Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by telephone : up to 5 years if no longer legally necessary or necessary for the execution of the agreement;
– Bank account number : up to 5 years if no longer legally necessary or required for performance of the agreement;

Sharing personal data with third parties

We do not sell your information to third parties and will provide it only if necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.

Cookies, or similar techniques, that we use

We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. We also place cookies that track your browsing habits so that we can provide customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You can send us a request to view, correct, delete, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data. To ensure that the request for access is made by you, we ask that you send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks . Also, we would like to point out that you have the opportunity to file a complaint with the national regulator, the Personal Data Authority. You can do so at the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is still not secure or there are indications of misuse, please contact us.